Over 10 years we help companies reach their financial and branding goals. Engitech is a values-driven technology agency dedicated.

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Contacts

411 University St, Seattle, USA

engitech@oceanthemes.net

+1 -800-456-478-23

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Fulfillment Policies

📦 Shipping Policy

We produce custom merchandise on demand. Here’s what to expect:

  • Production Time: Most orders ship within 2–14 business days after proof approval, unless otherwise noted.
  • Shipping Methods: We primarily ship via USPS, UPS, or FedEx. Tracking information will be emailed once your order is on the way.
  • Shipping Costs: Calculated at checkout or invoiced depending on your order type. Bulk or special event orders may have separate freight estimates.
  • Delivery Destinations: We ship across the United States. For international shipping inquiries, please contact us before placing an order.
  • PO Boxes: We can ship to PO Boxes via USPS.

🔁 Return Policy

Because each item is custom-made, we generally do not accept returns unless the item is damaged or incorrect due to our error.

If your item arrives with a defect, misprint, or damage, please reach out within 7 days of delivery:

We’ll make it right with a replacement or refund based on the issue.

💳 Refund Policy

Refunds are only issued in the following cases:

  • The product arrives damaged or significantly different from the approved proof.
  • We are unable to fulfill your order due to a stock or production issue on our end.

Refunds will be processed to the original payment method within 5–10 business days of approval.

❌ Cancellation Policy

Orders can be canceled before proof approval at no charge.
Once proof is approved or production has begun, cancellations may not be possible, or may incur costs based on materials used.

For urgent changes, please call us directly: 531-777-0347

💬 Questions?

We’re here to help.
📩 Email: chris@merchclub.com
📞 Call or text: 531-777-0347